East Coast Skiing

Returns & Exchanges

We want you to love your gear. If something isn’t right, you have 30 days from delivery to request a return. Defects or wrong items? We’ll fix it fast and cover return shipping.

Start a Return Email East Coast Skiing

How it works

  1. Request: Open a ticket on the Contact page (choose “Returns”), or email aj@eastcoastskiing.com with your order number.
  2. Approval: We’ll reply with instructions and, when applicable, a discounted return label (deducted from refund).
  3. Pack: Use original packaging when possible. Include all parts, accessories, and inserts.
  4. Ship: Drop at the carrier shown on your label or ship with your own trackable method.
  5. Refund: Once received and inspected, refunds are issued to the original payment method (typically 2–3 business days after check-in).

Need an exchange ASAP? The fastest method is to place a new order and return the original for refund.

Product notes

  • BootForge™: Eligible for return if unused with all punch heads, shim, and inserts. If you experience an issue during first use, contact us—we’ll help or replace.
  • Fog Armor™: Unopened bottles are returnable. Opened bottles are returnable only for defects (e.g., damaged in transit, faulty sprayer).
  • SnowToe™: Returnable if unused and unmounted with all hardware.

What isn’t returnable?

  • Used items showing wear or installation marks (unless defective).
  • Items missing parts, tools, or packaging.
  • Final-sale items (clearly marked on the product page).
  • Gift cards.

If something’s wrong with your order

Damaged in transit, wrong item, or a defect? We’ll make it right.

  • Damaged/defective: Email photos and your order number to aj@eastcoastskiing.com. We’ll replace or refund and cover shipping.
  • Address issues: If an address error causes a return-to-sender, we can reship to a corrected address (additional postage may apply).
Report an Issue Email Support