East Coast Skiing

Returns & Exchanges

You have 60 days from delivery to return unused gear. Damaged, defective or wrong item? We’ll fix it fast and cover the shipping.

Start a Return Email East Coast Skiing

How it works

  1. Request: Use the Contact form (choose “Return or exchange”), or email aj@eastcoastskiing.com with your order number.
  2. Approval: We’ll reply with instructions. You can use your own trackable shipping, or we can send a discounted label and deduct it from your refund.
  3. Pack: Use original packaging when possible. Include all parts, accessories, and inserts.
  4. Ship: Drop it off with the carrier and keep your tracking number.
  5. Refund: Once received and inspected, we refund your original payment method. Refunds usually show up 5-7 business days after we process them, depending on your bank.

Need an exchange ASAP? The fastest method is to place a new order and return the original for refund.

Product notes

  • BootForge™ kits and parts: Returnable if unused, with every clamp, receiver, punch head and the marking kit (Pro). If something doesn’t work right the first time you use it, contact us and we’ll help or replace the part.
  • Basepaste™: Unopened kits are returnable. Once the tubes are opened or mixed they can’t be returned, unless they arrived damaged or defective.
  • Fog Armor™: Unopened bottles are returnable. Opened bottles are returnable only for defects, like a damaged bottle or faulty sprayer.
  • GripSki™ Pro: Returnable if unused and not installed on a pole, with the mount and drink holders.
  • Signature ECS Hoodie: Unworn and unwashed, you can exchange for another size or return it. Email us and we’ll hold your new size.
  • International orders: Same 60-day window. Return shipping and any import duties or VAT already paid aren’t refundable, unless the item was damaged, defective or our mistake.

What isn’t returnable?

  • Used items, or items showing wear or installation marks (unless defective).
  • Items missing parts, tools, or packaging.

If something’s wrong with your order

Damaged in transit, wrong item, or a defect? We’ll make it right.

  • Damaged/defective: Email photos and your order number to aj@eastcoastskiing.com. We’ll replace or refund and cover shipping.
  • Address issues: If an address error causes a return-to-sender, we can reship to a corrected address (additional postage may apply).
Report an Issue Email Support