Information we collect
- Order information: name, email, shipping address, billing address, and order details.
- Account/payment info: processed securely by Stripe or PayPal — we never see or store your card number.
- Emails you provide: when you join the Ski Lab, request updates, or contact us.
- Technical data: basic analytics like page views, device type, and referring URLs.
- Voluntary information: messages or preferences you share during support or product feedback.
How we use your information
- To process and ship your orders.
- To send updates you specifically signed up for (gear drops, snow alerts, tuning tips, etc.).
- To improve our products and website experience.
- To provide customer support and respond to questions.
- To detect and prevent fraud or abuse of our services.
How we protect your information
We use industry-standard security practices, encrypted checkout (Stripe/PayPal), and minimal data retention. We never sell, rent, or trade your personal information. Ever.
When we share information
Only when needed to operate our business:
- Shipping carriers (e.g., USPS, UPS) to deliver your order.
- Payment processors (Stripe, PayPal) to process transactions.
- Analytics tools (privacy-friendly, no ad tracking).
- Fraud prevention if required by law or security concerns.
Your rights
You can request the following at any time:
- Access to the data we have about you.
- Corrections or updates to your information.
- Deletion of your account or personal data.
- Opt-out of all non-essential emails.
To make a request, just email us at aj@eastcoastskiing.com.